21:36After work, a renter asks about the flat in Gostenhof.
Estate agents spend their days at viewings and valuations, and the enquiries come in the evening. The agent answers questions about your current listings, asks buyers and renters what they’re looking for, books viewings and arranges valuation visits for owners who want to sell.
Keystone Properties is a demo business with invented details. Call it live and play the customer.
21:36
After work, a renter asks about the flat in Gostenhof.
In the demo, the agent books on the spot. For your business, we decide together during setup whether it books directly or leaves requests for your team to confirm.
A question about a listing
Answers from the listing details you give it: size, rooms, rent or price, when it’s free. It never adds anything that isn’t in the listing.
Booking a viewing
First asks about budget, size, area and move-in date, so you know who’s coming, then offers viewing times and confirms one.
Searching, but nothing fits yet
Writes down what the caller is looking for, so your team can get in touch when the right property comes in.
An owner who wants to sell
Takes the address, type and size of the property and books the free valuation visit that Keystone offers.
Example conversation, written to show how a call flows. Not a recording of a real caller.
Keystone Properties
ExampleJonas (AI)
Good evening, Keystone Properties, this is Jonas, the agency’s AI assistant. Are you looking to buy, rent or sell?
Caller
To rent. Is the three-room flat in Gostenhof still available?
Jonas (AI)
Yes, from next month: 78 square metres with a balcony, 1,250 euros cold rent. When would you like to move in?
Caller
Next month would be perfect. It’s just me.
Jonas (AI)
Then let’s book a viewing. I can offer Thursday at 6 pm or Saturday at 11.
Caller
Saturday at 11, please.
Jonas (AI)
Great. May I have your name and an email address for the details?
Caller
Jana Keller, jana.keller@example.com.
Jonas (AI)
Thank you, Ms Keller. You’re booked for a viewing in Gostenhof on Saturday at 11.
- Call notes
- Caller: Jana Keller
- Request: Rent: 3 rooms, Gostenhof, 1 person, from next month
- When: Viewing Saturday, 11:00
- Contact: jana.keller@example.com
- Status: Viewing booked
The demo fills five fields. For your business, we set up the fields your team actually needs, for example:
- Buy, rent or sell
- Which listing, or what they’re searching for
- Budget, size, area and move-in date
- Viewing day and time
- For owners: address, type and size of the property
- Name and how to reach them
08:45
Before the first viewing, every enquiry is waiting as a short profile.
The agent knows where its job ends. You decide which calls it finishes on its own and which go to a person.
- Offers and price negotiations always go to a person. The agent notes the offer and promises a callback.
- Owners who want to sell get a valuation visit, or are passed on to the agent who covers their area.
- Each enquiry arrives as a short profile, so you can follow up without asking the same questions again.
What we would ask you for
- Your current listings, with the key facts
- The viewing times you can offer
- What to ask buyers and renters first
- How you handle valuations
- Which agent covers which area
How we get there
A call about your calls
Which calls you get, when they come and what your team does with each one.
Your agent’s knowledge
We write down your hours, services, prices and rules, the way the demo businesses have theirs.
A pilot on your real call types
You and your team call it, and we adjust it until it handles calls the way you would.
Live on your number
You decide when calls reach the agent: after hours, when the line is busy, or always.
Call Keystone Properties yourself
You play the customer, Jonas answers. The call runs in your browser and lasts up to three minutes. Use your microphone, or type instead.
Try saying
- “I’m looking for a 3-room apartment to rent.”
- “Can I see the house in Fürth this weekend?”
- “I want to sell my flat. What could it be worth?”
