06:52Before the practice opens, a patient with toothache calls.

Dental practices get the most calls when nobody can pick up: first thing in the morning, during treatments and over lunch. The agent answers each one, books and moves appointments within your rules, recognises pain calls and writes everything down for your team.

Lindenpark Dental is a demo business with invented details. Call it live and play the customer.

In the demo, the agent books on the spot. For your business, we decide together during setup whether it books directly or leaves requests for your team to confirm.

  • Booking a check-up or cleaning

    Asks whether the caller is a new or existing patient, finds a time that suits them within your opening hours and reads the booking back. New patients hear that they should arrive ten minutes early.

  • Toothache that can’t wait

    Asks since when and how bad it is, then offers the emergency slots you keep free. It never gives medical advice; if a dentist should hear about it first, it promises a callback from the practice.

  • Moving or cancelling

    Takes the name and the current appointment, offers new times and explains your cancellation rule. At Lindenpark: free up to 24 hours before.

  • Prices, insurance and opening hours

    Answers from what you’ve told it, such as the price of a cleaning or whether you treat public and private patients. What it doesn’t know goes to your team as a question, not to the caller as a guess.

Example conversation, written to show how a call flows. Not a recording of a real caller.

Lindenpark Dental

Example

  1. Mia (AI)

    Good morning, Lindenpark Dental, this is Mia, the practice’s AI assistant. How can I help?

  2. Caller

    I’ve had a bad toothache since last night. Can I come in today?

  3. Mia (AI)

    I’m sorry to hear that. We keep emergency appointments free every weekday morning. Have you been to us before?

  4. Caller

    Yes, about a year ago.

  5. Mia (AI)

    Then I can offer you 8:30 or 9:15 this morning. Which suits you better?

  6. Caller

    8:30, please.

  7. Mia (AI)

    8:30 it is. May I have your name, and is this the best number to reach you?

  8. Caller

    Anna Weber. Yes, this number is fine.

  9. Mia (AI)

    Thank you, Ms Weber. You’re booked for an emergency appointment today at 8:30. Please bring your insurance card.

Call notes
Caller: Anna Weber
Request: Toothache, existing patient
When: Today, 8:30
Contact: Calling number
Status: Emergency appointment booked

The demo fills five fields. For your business, we set up the fields your team actually needs, for example:

  • Patient name, new or existing
  • Reason: check-up, cleaning, pain or a question
  • For pain: since when and how bad, in the caller’s words
  • Booked or preferred day and time
  • Public or private insurance
  • Best number for a callback

07:50

The first person in sees who called and what’s already booked.

The agent knows where its job ends. You decide which calls it finishes on its own and which go to a person.

  • Medical questions go to the practice. The agent notes the question and promises a callback instead of guessing.
  • A caller who wants a person can be put through to a number you choose during opening hours, or gets a callback.
  • Every call lands as a short summary in your inbox, so the morning starts with a list, not with voicemails.

What we would ask you for

  • Opening hours, holidays and practice closures
  • Your treatments, with typical length and price
  • Rules for pain and emergency appointments
  • Which insurance types you accept
  • Who takes over which questions, and when

How we get there

  1. A call about your calls

    Which calls you get, when they come and what your team does with each one.

  2. Your agent’s knowledge

    We write down your hours, services, prices and rules, the way the demo businesses have theirs.

  3. A pilot on your real call types

    You and your team call it, and we adjust it until it handles calls the way you would.

  4. Live on your number

    You decide when calls reach the agent: after hours, when the line is busy, or always.

Call Lindenpark Dental yourself

You play the customer, Mia answers. The call runs in your browser and lasts up to three minutes. Use your microphone, or type instead.

Try saying

  • “I’d like to book a cleaning for next week.”
  • “I have a bad toothache. Can I come in today?”
  • “I need to move my appointment on Thursday.”

Other industries

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