Platform
What every SyntoryLabs agent is made of, what happens to a call from the first ring to the notes in your inbox, how a pilot runs, how we connect your tools and how we handle the data.
Every agent we build is made of the same five parts. What changes from one business to the next is what goes into them.
Hears the caller and answers in a natural voice.
Our agents run on ElevenLabs Conversational AI. Speech recognition, a language model and a voice work together in real time, so the agent answers within a moment and callers can interrupt it the way they would interrupt a person.
What you decide
Knows your business before it says hello.
At the start of every call the agent receives its briefing: who you are, your hours, services and prices, and the rules for the cases that need care. Our six demo businesses are one agent with six briefings, which is how the same agent can be a dental practice and a car workshop.
What you decide
Briefing: Becker Auto Service
Demo businessWrites the details down while the caller talks.
During the call the agent fills in a set of fields through a tool it calls as it goes: who called, what they need, when, how to reach them and where things stand. The fields fit the business. A claims line asks for a policy number, a restaurant for the number of guests.
What you decide
Call notes
Passes on what needs a person.
Some calls should end with a person: a question only a professional should answer, a complaint, or a caller who simply asks for someone. The agent arranges a callback or puts the call through, and the notes go with it, so nobody has to ask the caller again.
What you decide
Puts the result where your team works.
Every call ends with a summary. The simplest version is an email to the address you choose. Connected to your tools, the same notes become a calendar entry, a contact or a ticket.
What you decide
What happens to one call, in order. The same steps run on every call, at any hour.
Your number forwards the call under the rule you chose: always, after hours, or when nobody picks up. The agent answers straight away.
You setThe forwarding rule
The agent receives your briefing and greets the caller as your business, in the language you set.
You setGreeting, voice and language
It listens, works out what the caller needs and asks one question at a time. If the caller switches language, it switches too.
You setThe questions it must ask
Each detail goes into the notes as soon as it is said. Before the call ends, the agent reads the important ones back.
You setThe note fields
Every call ends in one of three ways.
You setThe handover rules
Handled on the call
A question answered, an appointment booked, a reservation made.
Callback
The agent promises a callback from the right person. The notes say who, why and by when.
Transfer
The agent puts the caller through to your team, and the notes follow, so nobody starts from zero.
The summary goes out as soon as the caller hangs up.
You setRecipients and tools
We start small, on your real calls, and widen the scope once the agent handles them well.
We go through the calls your business gets: which kinds, what callers ask and what should happen next. You don’t need to prepare anything.
We write the agent’s briefing from your information and agree the handover rules and note fields with you. You read and approve all of it.
Your team calls the agent and tries to trip it up. We adjust the briefing until the answers are right.
The agent takes real calls of the kinds you choose, for example only after hours. We go through the results with you and fix what needs fixing.
You widen the forwarding rule when you are ready. When your hours, prices or rules change, we update the briefing.
Start with email. Connect what is worth connecting.
Every call ends with the notes in the inbox you choose. Nothing changes in your systems.
With access to your calendar or booking tool, the agent checks free slots during the call and books them directly.
The notes arrive as a contact, a lead or a case in the tool your team already uses.
Connected to your systems, the agent can answer a question like “Is my car ready?” with the real status.
Your number stays with your provider. It forwards calls to the agent under the rule you choose. If you prefer, the agent can also have a number of its own.
We connect through each tool’s official interface, only with your approval and only with the access the agent needs. If a tool has no interface, the email summary still works and nothing changes for your team.
A call carries personal data: a voice, a name, a phone number, sometimes a question about health or an insurance claim. This is how it is handled.
Speech is turned into text, answered by a language model and spoken back, all through ElevenLabs. The agent works only with its briefing and what the caller says.
The agent writes down only the fields agreed for your project, nothing else from the conversation.
The summary goes to the addresses and tools you named.
The exact list for your project, including where each service processes data, is part of the data processing agreement.
Ask us on a call. You get written answers for your project.
The ones we hear most often. If yours isn’t here, ask us on a call.
It depends on how many kinds of calls the agent should handle and which tools it connects to. A first version for your most common calls needs one conversation with you and the information you already have, such as hours, services and prices. Connecting a calendar or CRM takes longer. You get a concrete timeline with our offer.
German and English, and it switches when a caller does. The voice platform supports more languages. If you need another one, tell us and we will test it with you before we promise anything.
It does what a good receptionist would: it arranges a callback or puts the call through to a person on your team, and the notes go with it. You decide which questions always go to a person.
We don’t publish a price list, because the work depends on your calls and your tools. There is a one-off cost for building the agent and a running cost that depends mostly on how many minutes it spends on the phone. After the first call you get a written offer.
Data protection is part of every project. Before go-live we agree with you which details the agent collects, who receives them, whether calls are recorded and how long anything is kept, and we set out the services involved in a data processing agreement.
Yes. Your number stays with your provider and forwards calls to the agent: all of them, only after hours, or when nobody picks up. If you prefer, the agent can also have a number of its own.
Every agent can send its notes by email from day one. Beyond that, we connect calendars, booking tools, CRMs and ticket systems through their official interfaces. If a tool has none, the email summary still works and nothing changes for your team.
Yes. Our agents introduce themselves as AI assistants, as all six demo agents do, and say so again whenever a caller asks. They never claim to be a person.
Yes. Opening hours, prices, rules and the greeting all live in the agent’s briefing. Tell us what changed and we update it, and test the change before it goes live.
No. It takes the calls nobody can pick up and the routine ones that follow a pattern, so your team can spend its time on the calls that need a person.
Call one of our six demo businesses in your browser. Three minutes, in English or German, nothing to install.